About Us

Who We Are

Meroty is a US-based online pet supply store dedicated to helping pet owners find high-quality, thoughtfully selected products for their companions. We believe that pets deserve the best — and so do the people who care for them. Our catalog is continuously growing across all categories of pet care, from enrichment and play to everyday essentials.

What We Sell

Our product range is curated with care and expanded regularly. Current categories include:

Cat climbing trees, towers, and activity furniture
Scratching posts and cat enrichment accessories
Additional pet supplies and accessories — with new products added on an ongoing basis

We source products that meet our standards for materials, durability, and design — prioritizing items that are genuinely useful and enjoyable for pets and practical for owners.

How We Operate

Meroty operates as a fully online store. All orders are fulfilled and shipped from within the United States. We are committed to a straightforward and transparent shopping experience — from browsing to delivery to any after-purchase support you may need.

We handle customer inquiries directly through our support email. Our team aims to respond to all messages within 24 hours, and we take every customer interaction seriously.

Shipping

We currently ship to addresses within the United States. Orders are typically delivered within 5 to 9 business days, which includes 1 to 2 business days for order processing. Once your order has been dispatched, you will receive a tracking number so you can follow your delivery in real time.

Returns & Refunds

We want you to be completely satisfied with your purchase. Meroty offers:

30-day return window — returns are accepted within 30 days of delivery
Free return shipping — we cover the cost of return postage
No restocking fee

If something is not right with your order, please reach out to us and we will make it right.

For any questions, order inquiries, or product information, you can reach our team at support@meroty.com. We strive to respond to all emails within 24 hours.